Frequently Asked Questions on RecoverXData Product

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1 What is the difference between the Trial version and the Pro version?
Both the trial and Pro version can help you find your lost data. You can scan and preview the found data with the free trial version. If you hope to recover the data, you can purchase a license and register. And then you get the Pro version.With the Pro version, you can scan, preview and recover with no limitations and with specialized technical support services.
2 Does the software provides updates? Do I need to pay for the updates?
Our software is free to updated during the use period. If you choose the lifetime version, you will get a lifetime free update service.
3 Is the software available for commercial usages?
Commercial usage is not allowed without commercial authorization. If you plan to use it for commercial, please contact us for permission.
4 Can I run the software on Mac computers?
The Windows version cannot run on the MacOS system. The Mac version is still under development. Please stay tuned.
5 Why can't the file be restored to the original partition where the data was lost?
The original data may be overwritten during the recovery process. It will generate errors or incomplete files after the recovery.
6 In what scenarios is the Deep Recovery used?
Deep Recovery will run a deep scan. And it is a comprehensive one-by-one scan, as well as intelligent recognition of reorganized files. It is generally used when you failed to find your lost data using “Recovery for emptied Recycle bin”. It can also be used in more serious situations such as data loss of the entire partition.
7 Why does the deep scan take a long time?
Because in the deep scan, the entire partition is scanned sector by sector together with algorithms such as smart reorganization together. The larger the partition and the more files, the more time. But the deep scan can find more files, and the probability of data recovery is greater.
8 The scanned file is not previewed successfully. Is the file damaged?
Not necessarily, some file formats do not support previewing, it does not mean that the file is damaged, you need to restore it onto your computer to confirm the integrity of the file.
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1 Is it safe to make an online order from your site?
Yes, it’s 100% secure to purchase software from us. We use Digital River, a leading monetization platform with over 25 years experience on providing eCommerce solutions, as our payment platform. All your private information involved in your order, including your name, credit card number and address, is kept safely and will never be disclosed.
2 What kinds of payment do you accept?
We give our user a wide range of payment methods to choose, including PayPal, Visa, American Express, MasterCard, Credit Card, JCB, Discover, Bank/Wire Transfer, Check/Money Order, Fax etc. Please select one according to your actual situation.
3 How can I confirm I’ve finished the order successfully?
When you finish the payment, you will receive an email with your order information and valid license code from Digital River soon. Please check both of your Inbox and Spam folders in case the email is delivered into the spam folder. If you fail to get the email after 30 minutes, please feel free to contact us to help.
4 What if I want to cancel the order? And what’s your refund policy?
If there’s something wrong with our software and our support team cannot solve the problem within a reasonable period of time, you can apply for a refund with the specific reason. In other words, we don’t accept any refund apply with no or personal reason. Please try our product carefully before the purchase. Here is the detail of the refund policy.

To value our every customer and make efforts to deliver the first-rate product and service, RecoverXData provides users a 30-day money back guarantee since the purchase if the software works with bug which cannot be fixed by our support members. Once your refund reply is accepted by us, the refund money will be sent back to the same account within 3-7 working days.

5 Do you have technical support team for customer? How can I contact them?
Certainly we have! Whenever you have a question on our software, no matter you are using the free trial or registered version, you can feel free to contact our tech support team. Our supporters are very glad to receive your inquiries and suggestions, and will reply you within 24 hours (on working time) or 48 hours (on weekend).

Customer reviews

RECOVERXDATA helps me retrieve the files from my empty recycle bin.

The software is the most reliable one in terms of recovering deleted data. I have recently downloaded it here and then used to recover my 2 TB hard drive. The software recovers most of the photos, documents and other important deleted data.

Never thought that a data recovery tool could really help me in recovering my lost data. But, this tool did it. I am very impressed with its functioning. Thanks!

I have used this software to recover my data from the crashed computer. I am glad that I found the software. The whole process takes lot of time but in the end I have recovered most of my files.

I have used the software to recover my deleted videos and pictures. I am impressed with the performance since it recovered all the deleted files from last 6 months.

I have recently lost data on my hard drive. I searched online and found RECOVERXDATA. It recovered most of the lost files from the crash hard drive. Well done!

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